Sprinklr Inc (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, stock fell 0.52% (As on September 4, 11:26:30 AM UTC-4, Source: Google Finance) eflecting investor unease over executive transitions and ongoing customer churn, though the company’s second-quarter earnings report, despite exceeding revenue expectations and raising its full-year guidance. While near-term margins face pressure from AI and R&D investments, stronger-than-expected revenue supports the raised full-year EPS outlook. Subscription revenue for the second quarter was $188.5 million, up from $177.9 million one year ago, an increase of 6% year-over-year. Non-GAAP operating income was $38.2 million, compared to non-GAAP operating income of $19.6 million one year ago. The non-GAAP operating margin of 10% in the second quarter of fiscal year 2025. Total cash, cash equivalents and marketable securities as of July 31, 2025 were $474.0 million.
Moreover, Q2 net cash provided by operating activities of $34.8 million and free cash flow was of $29.8 million. RPO and cRPO were up 4% and 7% year-over-year, respectively. There were 149 $1 million customers, up 3 customers quarter-over-quarter. Meanwhile, Scott Millard has been appointed Chief Revenue Officer, effective September 22nd and Manish Sarin, Chief Financial Officer, to depart Sprinklr on September 19th.
CXM in the second quarter of FY 26 has reported the adjusted earnings per share of $0.13, beating the analysts’ estimates for the adjusted earnings per share of $0.10. The company had reported the adjusted revenue growth of 8 percent to $212 million in the second quarter of FY 26, beating the analysts’ estimates for revenue of $205.4 million. Some of these target investments include: one, the acceleration and deployment of AI functionality and marketing insights and CCaaS products two, the addition of more channels and enhanced video capabilities to the leading core suite and three, the company is adding more in region technical and implementation skills to the go to market motion to bring the company closer to the customers.
For the third fiscal quarter ending October 31, 2025, Subscription revenue is expected to be between $186 million and $187 million, total revenue to be between $209 million and $210 million, Non-GAAP operating income between $28.5 million and $29.5 million and Non-GAAP net income per share to be of approximately $0.09.
for the full fiscal year ending January 31, 2026, Subscription revenue is expected to bebetween $746 million and $748 million, total revenue to be between $837 million and $839 million, Non-GAAP operating income to be between $131 million and $133 million and Non-GAAP net income per share to be between $0.42 and $0.43.