Charter Communications Inc (NASDAQ: CHTR) stock fell 12.3% (as of 27 Apr, 2:07 PM GMT-4 ; source: google finance) and posted its worst stock fall in nine years after renewed concerns that the second-largest U.S. cable provider cannot hold on to TV customers. CHTR has lost 112,000 video customers in the first quarter 2018, while analysts were expecting a loss of 43,000 customers, according to financial data analytics firm FactSet. However, the company’s internet business performed strongly, which led CHTR top analysts’ estimates for revenue and profit.

Moreover, Charter is not the only company struggling to hang on to TV customers. CHTR’s competitor and market leader Comcast Corp. has also reported a loss of 96,000 video subscribers during the first quarter, which is worse than the 60,800 drop analysts were predicting. It marked Comcast’s fourth straight quarter of video losses.

Meanwhile, CHTR had acquired two other cable companies, Time Warner Cable and Bright House Networks in May 2016. Since then, the company had warned that integrating three companies into a single pricing and packaging strategy would mean losing customers in the short term.  However, the hope was that the company can acquire longer-lasting subscribers over time.

But nearly after two years, the steep cable-TV losses are another sign of how new online TV providers, such AT&T Inc.’s DirecTV Now, are threatening the cable-TV business. DirecTV Now, an online service starting at $35 a month for 60-plus channels, added 312,000 customers in the first quarter.

On the other hand, CHTR in the first quarter of FY 18 has reported the adjusted earnings per share of 70 cents, beating the analysts’ estimates for the adjusted earnings per share of 52 cents. The company had reported the adjusted revenue growth of 5 percent to $10.66 billion in the first quarter of FY 18, beating the analysts’ estimates for revenue of $10.63 billion.

Additionally, CHTR is finding more growth in their broadband business. CHTR has gained 331,000 internet subscribers in the first quarter. While cord cutting may be eating into Charter’s TV business, the cable company still delivers the high-speed broadband needed for customers to stream Netflix and other popular online alternatives. CHTR has added 23 percent fewer broadband customers than it did a year ago.

In addition, CHTR integration strategy is on track with the company’s 5 percent revenue growth and 6.5 percent profit increase in the first quarter 2018.