Common Mistakes with Loyalty Program and Ways to Avoid Them
Are you looking for repeat customer or loyal customer? There are basically some differences between the two. Repeated customers are not necessarily loyal. On the…
Posts Tagged: customer service
Why Customer Journey Mapping Is Important for a Business
The term customer service is certainly familiar to all businesses. What about customer journey mapping. We usually associate mapping with geographic features. Does this apply…
Disney’s Strategies to Improve Customer Experience: Part 2
The previous post told how Disney successfully implemented new strategies to improve customer experience. Meeting the needs of customers is a must, but exceeding the…
Best Practice: Disney’s Strategies to Improve Customer Experience
Most companies will agree with the importance of issue-free and seamless customer service. However, they often fail to understand the importance of process as a…
La Perla Try & Buy Allows You to Try the Products at Home
You are certainly familiar with La Perla – the luxury lingerie brand. The brand recently launched a new, unique service for its loyal customers. Yes,…
AI Appears As a Future Solution for Persistent Silos in CRM
As discussed in the previous post, one of the main problems related to the CRM is data silos, which exist between the companies or between…
Core Problems Behind Customer Relationship Management
When it was first introduced, Customer Relationship Management (CRM) was considered a need. Now, it is almost universally adopted. However, some consider it now a…
Behavioral Changes of Insurance Customers in Digital Era
Customer service is always a main issue in every enterprise, including insurance company. In the past, engagement between the company and insurance customers was primarily…