Last month, MoneyGram suffered a hacking attack that resulted in the payments firm taking its systems offline. Now, however, the company confirmed that the attack resulted in the theft of customer information, including bank account numbers.

MoneyGram Confirms That Hackers Accessed User Data

The September hacking attack ended up knoocking MoneyGram’s service out for several days last month. However, after investigating the matter, the firm said that it finally determined that an unauthorized third party managed to access and acquire the personal information of certain users.

In other words, MoneyGram admitted that the information the hackers managed to steal includes names, contact information, national identification numbers, dates of birth, copies of government-issued IDs, and other similar documents that can be used as an ID, such as utility bills. On top of that, the hackers also managed to collect bank account numbers, MoneyGram Plus Rewards numbers, information related to certain transactions, as well as criminal investigation data, which involved a certain number of the firm’s customers.

With the information already in the hackers’ hands for several weeks now, MoneyGram could only advise users to stay vigilant in case hackers try to use this information against them in phishing or similar attacks. Other than that, some users were offered identity monitoring services for the following two years, free of charge.

MoneyGram Loses Partnership With The UK Post Office Due To The Hack

MoneyGram is the second-largest money transfer operator in the world. The company boasts over 50 million users around the world, and it processes over $200 billion on a yearly basis. With that being the case, an attack of this magnitude could have a big impact on the company and its users alike.

In fact, the first major consequences of the incident have already been felt, as MoneyGram lost a major partnership with the UK Post Office. The two were about to renew their contract when the UK Post Office proposed new terms in light of the attack, which MoneyGram found unacceptable.

The two were unable to find common ground, resulting in the end of a decades-long partnership. MoneyGram expressed its regret for the way this relationship turned out, stating that it would be willing to continue negotiations with the UK Post Office in the future. However, for the time being, the UK Post has not yet changed its stance.

MoneyGram announced on its website that its services are no longer available through the Post Office as of October 1.