Sprinklr Inc (NYSE:CXM) stock fell 1.93% (As on March 12, 11:32:22 AM UTC-4, Source: Google Finance) after the company reported fourth-quarter results that exceeded analyst expectations. The customer experience management platform provider posted subscription revenue of $193.4 million, up 6% YoY from $182.1 million. Adjusted operating margin expanded to 17% from 13% in the year-ago quarter, while the company generated $15.9 million in free cash flow. Sprinklr ended the quarter with 141 customers generating over $1 million in annual revenue.  The company’s board authorized a new $200 million stock repurchase program, with plans to execute a $125 million accelerated share repurchase immediately. Sprinklr held $502.5 million in cash, cash equivalents, and marketable securities as of January 31, 2026.

Moreover, the company is now in the second phase of our transformation, transition, and execution, which will continue through FY27. In FY26, ARR from the generative AI-native Sprinklr Service SKUs grew 50% year-over-year, driven by strong demand for AI agents, Contact Center Intelligence, and agent copilot. In FY27, the company is executing against 4 core innovation priorities. 1, unified customer intelligence. This includes integrating surveys, social, messaging, videos, and reviews into a single actionable insight engine. 2, enterprise-wide automation, including scaling AI agents, no-code AI studio, and over 100 connectors to automate workflows at scale. 3, AI-driven marketing and commerce. We’re powering engagement with AI copilots, conversational interfaces, and real-time content generation. And 4, next generation AI and insights, advancing LLM-based listening, generative engine optimization, and agentic commerce to meet customers wherever they are.

CXM in the fourth quarter of FY26 has reported the adjusted earnings per share of $0.13, beating the analysts’ estimates for the adjusted earnings per share of $0.09. The company had reported the adjusted revenue growth of 9 percent to $220.6 million in the fourth quarter of FY26, beating the analysts’ estimates for revenue of $215.51 billion.

For the first quarter of fiscal 2027, Sprinklr expects total revenue between $215.5 million and $216.5 million, with a midpoint of $216 million. The company projects adjusted EPS of approximately $0.09, matching the prior quarter’s consensus.

For the full fiscal year 2027, Sprinklr guided to revenue of $869 million to $871 million, with a midpoint of $870 million falling short of the $881 million analyst consensus. The company expects adjusted EPS of $0.47 to $0.48, with the midpoint of $0.475 aligning with the $0.47 consensus estimate.